A mother who joined Prince Harry on a video call over the weekend has revealed how the chat 'came at just the right time' to lift spirits during lockdown and how

A mother who joined Prince Harry on a video call over the weekend has revealed how the chat 'came at just the right time' to lift spirits during lockdown and how he 'always remembers her daughter'.

Leanne Cooper, from Lincoln, whose 13-year-old daughter Sophie has cerebral palsy, dystonia, scoliosis and multiple complex medical needs, appeared on This Morning today.

She told presenters Eamonn Holmes and Ruth Langsford how she's met Prince Harry 'quite a few times and he's lovely'.

The Duke of Sussex, 35, conducted a personal video call with British families caring for seriously ill children at home.

He spoke to the relatives from his lockdown bolthole in Los Angeles, where he is living with wife Meghan and their 11-month-old son Archie.

A mother who joined Prince Harry on a video call over the weekend has revealed how the chat 'came at just the right time' to lift spirits during lockdown and how he 'always remembers her daughter Sophie' (pictured together)

The Duke of Sussex (pictured), 35, conducted a personal video call with British families caring for seriously ill children at home

Speaking on the ITV show, Leanne said: 'We've met Prince Harry quite a few times now and he's always been so supportive. What's really, really lovely is that he always remembers Sophie, that's really special.

She added: 'Because of the level of care that's needed to make sure Sophie thrives at home, there is a lot of things that go on behind closed doors to help care for her and are actually not often recognised. 

'It's not often really appreciated... so actually the call from Prince Harry on the weekend, especially at lockdown, just came at the right time. It was really lovely.'

Sophie was seen beaming a she recalled her chat with Prince Harry, according to her mother.

Talking to Prince Harry in his role as a patron of the WellChild charity, Leanne said: 'There is a lot of information out there, but not a lot for vulnerable families and certainly not for children with complex medical needs. 

Leanne Cooper, from Lincoln, (pictured) spoke to Prince Harry about her daughter Sophie, 13, who lives with cerebral palsy, dystonia, scoliosis and other complex care needs

'If we're in a position where carers can't come to work because they might be symptomatic, there is no way we would survive when Sophie needs care seven nights a week, seven days a week, twenty-four hours a day. It is terrifying.'

The duke was told how some families were struggling to be recognised on 'vulnerable' lists, causing difficulties in accessing supplies, from food to PPE.

But he told them: 'Hopefully through this video and other things we will make it clear and obvious to the government that you guys are in the vulnerable bracket. '

The Duke, who has been Patron of WellChild for more than 10 years, also asked about how the charity, which is totally reliant on voluntary funding, was coping following income lost through the cancellation, or postponement of key fundraising events and activities.

WellChild nurse Rachel Gregory (pictured) told Harry about speaking to patients remotely instead of at their homes during the pandemic. She also appeared on This Morning today

WellChild CEO Colin Dyer said: 'On the one hand, WellChild and lots of other charities are in the middle of trying to adapt to help the very people we are here to help, but on the other hand we are in survival mode. 

'We are trying to make sure that we can access as much funding as we can so that on the other side of this, we are still here, because families will need us more than ever.' 

The Duke described the coronavirus lockdown as 'certainly strange times', adding: 'Everyone is experiencing the same thing in a very unique way. The longer this goes on for certainly the harder it is for every one of you.' 

Not wanting to 'cause too much chaos', Harry asked Leanne and another father on the chat, Craig if their children were happy to appear on camera. 

Sophie and Craig's son Fraser were soon on screen with Harry waving at them enthusiastically. 

On the call, Harry told families he 'felt almost guilty' about how much family time he was having and 'one kid' was 'enough' for him to handle while being stuck at home.